True Hospitality
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Product Details
Publisher: GFB
Release Date: April 8, 2025
Formats: Paperback, Ebook
ISBN: PB: 978-1-964721-32-3; EB: 978-1-964721-33-0
Trim: 5.25 x 8
Page Count: 176
Lessons Learned from Behind the Concierge Desk
Jamie Cooperstein
“Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse.”
At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond–rated Rittenhouse Hotel would lead to anything more than a paycheck.
Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.
True Hospitality is a fascinating memoir of one woman’s journey to find her way in the world of luxury hospitality.
About the Author
Jamie Cooperstein teaches companies, employees, and students to enhance the customer experience—a natural extension of her decade spent as a Five Diamond concierge. She is a former president of the Philadelphia Area Concierge Association and lives in the Society Hill section of Philadelphia with her husband and daughter. True Hospitality is her first book.